Exclusive launch
Return & Refund Policy — Saluvari
Effective: October 29, 2025
We’re a premium chocolate house committed to delighting every single customer. If your order isn’t perfect, we’ll make it right.
1. Summary (short version for product pages)
Damaged, incorrect, or missing items: contact us within 48 hours of delivery with photos — we’ll replace or refund and cover return shipping.
Unopened items in original condition: eligible for return within 14 days of delivery for a refund or exchange (customer pays return shipping unless we made an error).
Opened or consumed items: not eligible for return due to food-safety reasons, except when there’s a confirmed product quality issue.
2. What’s eligible for return or refund
Damaged, melted, contaminated, or incorrect items: eligible. Please report within 48 hours of delivery with photos and your order number.
Unopened, undamaged items returned in original packaging: eligible within 14 days of delivery.
Custom / personalized items: not returnable unless there is a manufacturing defect or we shipped the wrong item.
Sale or clearance items: final sale unless the item is damaged or incorrect on arrival.
3. What’s NOT eligible
Any opened or partially consumed chocolate (food-safety).
Products kept beyond their recommended storage or shelf-life that show spoilage not caused by shipping.
Change-of-mind returns after 14 days.
4. How to request a return or report a problem
Email us at Care@saluvari.com/ Krishnanaidu.business@gmail.com with:
Order number
Full name and delivery address
Photos showing the problem (for damaged/melted items — close-ups + packaging)
Preferred resolution: replacement, refund, or store credit
We’ll respond within 48 business hours with next steps.
For approved returns, we’ll issue a return authorization and instructions. Do not send items back without authorization.
(If you purchased via Amazon or another marketplace, please start the return there — we’ll help if you need extra support.)
5. Return shipping & costs
If the return is due to our error (wrong item, damaged in transit): we pay return shipping and expedited replacement shipping if requested.
If the return is for change of mind or other customer-initiated reasons: customer pays return shipping.
We recommend using a tracked shipping method — we are not responsible for returns lost in transit unless we arranged return shipping.
6. Refunds & timing
Refunds are issued to the original payment method within 7–14 business days of receiving and inspecting the returned item.
If you paid with a gift card or store credit, we’ll reissue credit to your account.
Shipping charges (original shipping) will only be refunded if the return is due to our error.
7. Replacements / Exchanges
For damaged or incorrect items we typically ship a replacement once we confirm the issue (often without waiting for the original to be returned).
Exchanges for a different flavor or product are possible subject to availability — contact support for details.
8. International orders
International returns follow the same eligibility rules, but customs duties, import taxes, and international return shipping are the customer’s responsibility unless we shipped the wrong item or it arrived damaged.
Refunds may be reduced by customs duties and fees charged by third parties which are non-refundable by us.
9. Quality guarantee & storage guidance
We craft chocolates with care — to help your order arrive in top condition, please:
Store chocolates in a cool, dry place away from sunlight.
If your region has high heat, expect occasional softening in transit; contact us if items arrive melted.
If you receive a product that doesn’t meet our quality standards, we’ll resolve it promptly.
10. Legal & limits of liability
Our liability for any product claim is limited to the purchase price of the goods. This policy does not affect your statutory rights.
11. Changes to this policy
We may update this policy from time to time — the “Effective” date at the top shows the current version.
12. Contact
Questions or return requests?
Email: care@saluvari.com / krishnanaidu.business@gmail.com
Quick sample message you can copy-paste to contact us
Subject: Return request — Order #12345
Hi — I received my order on Oct 29, 2025. One box is melted / missing / wrong (see attached photos). I’d like a replacement or refund. Name: [Your name]. Address: [Your address].